Work-from-home policies accelerated the pace of electronification. Sell-side firms have been under pressure to do more with fewer resources in recent years, and electronification and automation have been an integral part of that. The pandemic put even more of a spotlight on the importance of technology as sell-side front office teams faced challenges working from home.
Relatedly, demand has continued to increase for things like automated voice trading. Firms are also increasingly turning to artificial intelligence and machine learning to keep up with the ever-growing volume of trades and request-for-quotes. Using machine learning to automate complicated workflows is a game-changer for sell-side dealers, allowing them to scale their business more efficiently.
While the pandemic temporarily delayed the implementation of some regulations, such as Basel III, policy and regulatory reforms such as MiFID II, FRTB and LIBOR replacement continued. And more change is coming. Policy-makers and market participants are bracing for the next wave of reform, centering around climate change, the pandemic and life after Brexit.